Refund policy

ONETAPP subscription refunds

14-day first-subscription money-back guarantee
If your first ONETAPP Basic or Pro subscription is not right for you, contact us within 14 days of your first payment and we will refund that first subscription payment in full. You can use the service during those 14 days without losing this guarantee.

How to request a refund
Use our contact form at https://onetapp.co.uk/pages/contact. Include your order number, the email used at checkout and a request to cancel and refund your first subscription. Do not include card details or passwords.

We will process eligible guarantee refunds to the original payment method within 14 days of receiving your request. Your bank may take additional time to display the refund. When we process the refund, we will cancel future renewals and end access to the refunded paid plan.

Later payments and cancellation
The first-subscription guarantee does not restart on renewal, upgrade or rejoining. You can cancel future renewals through your Shopify customer account. Cancelling renewal alone does not submit a refund request. If you believe a later payment is incorrect or the service is faulty, please contact us so we can investigate.

Your legal rights
This guarantee is additional to any cancellation, refund or other rights you have under applicable law and does not limit them.

Physical products
This policy covers digital Basic and Pro subscriptions. Physical NFC cards and accessories are not included; they are not currently available to order from our store.